How to Order
Whilst it is always best to have your ring size measured by a jeweller, you can use our Printable ring sizer to easily measure an existing ring or your finger yourself.
(requires free Adobe Reader)
Where pieces are available to order online, you will see an Add to Bag button. If an item you would like to order is not available or the options you require are not given (for example, we are very happy to offer pieces with different gemstones), please do not hesitate to contact us at orders@LauraGravestock.com and we will do our best to help.
As the cost of gold is constantly changing, if you would like to order a piece of jewellery in solid 9ct or 18ct gold, please email us with details of your requirements and we will get back to you with a current quote.Delivery Times
Once you have placed your order, you will receive an e-mail confirming the details of your order and estimated delivery date. If we do not have a piece in stock or we are creating a personalised or bespoke piece for you, delivery time may vary as each piece is hand-made - we will e-mail you to confirm the expected delivery date (e-mail will be sent within working hours).
Where an item is in stock, for delivery within the UK please allow 1 - 5 working days - but of course we will endeavour to dispatch your items as quickly as possible.
For overseas delivery where an item is in stock, please allow 5 - 15 working days, but of course we will endeavour to dispatch your items as quickly as possible.
For personalised & bespoke pieces, please allow 1 - 4 weeks for delivery.
If you need a piece by a particular date, or you want to check the estimated delivery time ahead of ordering a piece, please contact me via e-mail at orders@LauraGravestock.com and we will do our very best to accommodate your request.Shipping Options
Within the UK
Items are sent via Royal Mail Special Delivery at a standard charge of £6.50. This method allows items to be tracked and insured - a signature is required for delivery.
For Saturday delivery items are sent by Royal Mail Special Delivery at a standard charge of £12.00. This method allows items to be tracked and insured - a signature is required for delivery.
Items are sent via Royal Mail International Signed For at a standard charge of £12.00. This method allows items to be insured and a signature is required for delivery.
If for any reason you need to return an item, please email us at returns@LauraGravestock.com identifying the reason for the return. Items may be returned (excluding shipping charge) within 14 days of despatch, providing they are in their original condition and packaging. Please include the original delivery docket, noting your reasons for the return.
When returning an item, please ensure you package it securely and post by Royal Mail Special Delivery or equivalent, and insure to the appropriate value. Unless faulty, all returns are sent at the expense of the customer & the customer is liable for any tax and duties payable outside of the UK.
Commissioned pieces or personalised items cannot be returned unless faulty. For hygiene reasons we cannot refund earrings, unless faulty.
If you need to cancel or alter your order, please get in touch as soon as possible because we process orders as soon as we can to get your pieces in the post to you!