Returns and Exchanges
If for any reason you need to return an item, please email us at returns@LauraGravestock.com identifying your order number and the reason for the return. Items may be returned (excluding shipping charge) within 14 days of despatch, providing they are undamaged, unused and with all labels and tags intact - jewellery must be returned in its original, unworn condition and packaging. Please include the original delivery docket, noting your reasons for the return. If returns are damaged, soiled, washed, worn (other than trying the item on) or altered, the products will not be accepted and may be sent back to the customer and/or a refund refused.
When returning an item, please ensure you package it securely & post by a tracked method, insured to the appropriate value. We cannot accept responsibility for parcels lost in transit and you are advised to obtain proof of postage. Unless faulty, all returns are sent at the expense of the customer & the customer is liable for any tax and duties payable outside of the UK.
Commissioned pieces or personalised items cannot be returned unless faulty. For hygiene reasons we cannot refund earrings, unless faulty.
If you need to cancel or alter your order, please get in touch as soon as possible because we process orders as soon as we can to get your pieces in the post to you!