Terms and Conditions

Online orders

Payment in whole, by credit card or debit card, is required before dispatch of goods. Once payment has been received by us, we will confirm that your order has been accepted by sending a confirmation email to you at the email address you provide in your online order form.

Goods supplied by Laura Gravestock to customers remain the property of the company, until paid for in full by the customer.

All Laura Gravestock items have a warranty of 1 year. Unfortunately, our 1 year warranty does not cover the loss or theft of any pieces. We would advise you to contact your insurance/ home insurance to make a claim with them directly. We are happy to provide any proof of purchase information that you may need, to request this information please contact us.

Cancellation of online orders

Cancellation by you: Once an order has been placed, we are unable to cancel your order, but may be able to amend it if you contact us straight away. You can return your order once you have received it, please find further details in our Returns & Exchanges Section.

Cancellation by us: We reserve the right to cancel the contract between you and us if: We have insufficient stock to deliver the goods you have ordered, or one or more of the items you ordered was listed at an incorrect price due to a typographical error. If we do cancel your contract we will notify you by e-mail and will recredit your account any sum deducted by us from your credit card as soon as possible, but in any event within five working days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.


Orders are subject to acceptance by the company and the availability of the goods, and will be invoiced at prices set out in our website at the time of purchase. All of our prices are listed in Pounds Sterling and you will be invoiced in Pounds Sterling. If you are purchasing goods from outside the UK, currency fluctuations and credit card charges may affect the amount billed on your credit card.